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America's Friendliest Airport

SPECIAL NEEDS

If You Need A Wheelchair

Passengers flying into Phoenix who need a wheelchair when they arrive, should notify the airline when checking in for their flight, then tell a flight attendant during the flight that the request has been made. Passengers flying out of Sky Harbor may request a wheelchair from a Sky Cap at the curb, or request one from a Sky Cap or the airline on the ticketing level of the terminal.

Airport Unveils Groundbreaking Paging System

Airport visitors are experiencing an all-new paging and information system at Sky Harbor. Visitors can send and receive messages at Paging Assistance Locations or “PALs.” The names of those being paged are announced through speakers inside the terminal and displayed on monitors throughout the airport. This method allows both visually and hearing impaired passengers to send and receive pages.

Sky Harbor Makes Traveling Easier for
Passengers with Special Needs

Meeting the needs of travelers has reached a new level at Sky Harbor. In response to public suggestions, the airport has installed adult changing stations in family restrooms. The stations are designed to provide people with disabilities, and their caretakers, a comfortable and private location to change clothing or disposable undergarments. Each terminal has at least one station. Travelers can ask for directions at any information desk.

2nd Pet Park Now Available for Passengers Traveling With Pets

Passengers traveling with pets through the Airport have another place to give them a bathroom and water break. The “Paw Pad” just west of Terminal 3 is officially open to the public.

This is the second pet park at the airport. The first, next to Terminal 4, is called the “Bone Yard” and was so popular that another one was requested for those travelers using Terminal 3. The Paw Pad is a fenced area for dogs to stretch their legs after a long flight. It offers water spigots and bowls, “mutt mitts” for cleaning up after a pet and, of course, a red fire hydrant. The park is attractive with paw-shaped decorations adhered to the fence and a framed archway at the entrance.

Access Guide for People with Disabilities

We've kept in mind the special needs of those travelers with disabilities by providing modern and accessible facilities and features including:

Wheelchair accessible telephones, automatic teller machines, restrooms, and drinking fountains are located throughout the terminals.

Designated areas on inner curbs are located outside all terminals to enable vehicles with disability plates or placards to load or unload easily.

The Transportation Security Administration now handles all security screening issues. If you have questions please visit the (TSA) Transportation Security Administration website.

Accessible Phones

Hearing aid compatible, amplified and text telephones (TTY) are available in each terminal. TTY pay phones are located on each level and baggage claim in Terminals 2, 3, and 4. The local Relay number is (800) 367-8939. Text telephones users can contact Aviation staff by calling (800) 781-1010.

Parking

Automobile/Low Profile Vehicles

Convenient parking is available for all vehicles displaying disability plates, placards, or decals. Designated spaces are located in the parking garage at each terminal.

High Profile Vehicle Parking Locations

Getting to Town

Super Shuttle
SuperShuttle is a shared-ride, fixed fare service. Lift-equipped vehicles are available. You can reach them at (602) 244-9000 or (800) 331-3565 outside Arizona, (602) 243-7786/TTY).

Phoenix Transit Bus
Red Line and #13 provide lift-equipped transportation to and from the airport and throughout the metropolitan area. For city-wide route information and schedules call 253-5000/ voice or 261-8208/TTY. You can pick up a copy of the Bus Book at the Information Desk in any terminal.

Dial-A-Ride
Available to seniors and people with disabilities seven days a week from 7 a.m. to 7 p.m.. To reserve your ride call, (602) 253-4000/voice or call the Arizona Relay Service (800) 367-8939/TTY. Cabs and private van service are offered by several different companies in the Phoenix area. Also, many hotels and resorts offer free transportation for their guests to and from Sky Harbor. A courtesy phone center is located adjacent to the baggage claim areas at the passenger terminals or check with your accommodation provider for details.

Getting Around

All Phoenix inter-terminal buses are lift-equipped and accessible as per ADA requirements.

Rental Cars with Hand Controls
Available from Avis and Hertz car rentals at no extra charge. Advance notice is recommended by Avis. Hertz requests 48 hours notice.

Toll-free TTY Reservation Numbers:
Company Phone Number
Avis (800) 331-2323
Budget (800) 826-5510
Hertz (800) 654-2280
National (800) 328-6323

Lift-Equipped Vans Available from Wheelers, Inc, (602) 418-5076 and toll free at (800) 456-1371 and from Wheelchair Van Rental phone (602) 333-1594, toll free (866) 333-1594.

Flying Tips

When you make your reservations, tell your agent about disability accommodations required and whether you are traveling with an assistance animal, wheelchair, or oxygen.

If you’d like your power chair batteries to travel with you, check with your airline about the proper way to carry them. Policies may differ between carriers.

Federal Aviation Regulations require flight attendants to explain evacuation procedures to travelers with disabilities. If you have any questions or concerns, consult with the flight attendant.