THE 'FLY' ATTITUDE
Sky Harbor proudly recognizes the many Airport employees observed displaying a “Friendly, Let me help You” or FLY attitude who go above and beyond the call of duty to provide excellent customer service. Here are some of the employees who have been recognized for their FLY attitude. See a complete list of employees recognized to date.
General Manager Tifani Drain and her teams from Famous Famiglia and Burger King in Terminal 4 were commended for the excellent service that they provide to customers and their willingness to go above and beyond to serve our passengers.
TSA’s TSM Frank Martinez awards a FLY clip and certificate to baggage employee Brian Ireland for providing a passenger with exact directions to the Rental Car Center bus stop, all with a friendly and cheerful attitude.
Prospect Supervisors Michael Lay (far left) and Paris Masek (far right) recognize Passengers Assistants Herman Schimanke, Tito Nunez, Jesus Guzman and Kenny Tran for their FLY customer service. A passenger commented that she greatly appreciated the friendly and courteous service from Herman because she was traveling alone. Tito and Jesus were commended for their quick and friendly assistance for two passengers who had short connection times. A customer recognized Kenny for his pleasant and helpful demeanor in transferring the passenger from one terminal to another.
Veolia Transportation Partner Gregory Torrez (left) and General Manager Vasti Mugica (in pink) award FLY certificates to Rental Car shuttle drivers Alejandro Hernandez, David Sharp, Raad Ibrahimi and David Bills. Alejandro was very quick to assist passengers with their luggage and confirmed their airline to make sure they were on the right bus. Sharp was commended for his quick actions in returning a laptop that had been left on a bus to its rightful owner. A customer wrote to personally thank Raad for being so helpful and polite and for making an extra stop at Terminal 2 after the passenger boarded the Terminal 4 Rental Car shuttle. Bills assisted a passenger with her luggage as she was carrying a young child and was thanked for his helpfulness and good sense of humor.
TSO Rhonda Johnson is surrounded by her TSA team at the Terminal 2 checkpoint during the presentation of her FLY award. Rhonda was recognized for her hospitality and help with passengers through the security checkpoint and wanted to her team to be commended for their customer service efforts.
Prospect Supervisor Michael Lay assists in the recognition of Passenger Assistant Kevin Coleman who received a compliment from a passenger who he assisted through customs. She was appreciative of his knowledge and friendliness during her connection.
Customer Service Manager Alisa Smith recognizes Veolia Transportation’s Interterminal shuttle driver Ismet Jashari for quickly reacting to assist an elderly man as he boarded the bus.
